Information Technology Services Specialist

Updated: June 13, 2024 08:18 AM GMT

HCLTech

Hino, Tokyo

Position: Bilingual Information Technology Services Specialist
• Location: Hino city, Tokyo
• Language: Fluent in Japanese (Above N2) and Business level English

Job Description:

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to End Users.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and... More Detail