Desktop Support Specialist

Updated: June 13, 2024 08:18 AM GMT

HCLTech

Hino, Tokyo

Position: Bilingual Desktop Support Specialist

Location: Hino city, Tokyo

Permanent Position

As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network ( Date and voice), and Servers.

Job Description:

As an Onsite Desktop Support Specialist with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
• Provide... More Detail