Deskside Support

Updated: May 22, 2024 06:26 PM GMT

HCLTech

Akashi, Hyogo

Position Summary

Role: Bilingual Deskside Support Specialist

Location: Akashi, Hyogo

Duties include (but not limited too)
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding laptop/Desktops, Android, iPhone and MAC devices.
• Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
• Printer hardware and managed print service (MPS) support.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• IMACD function including installation and decommission
• Backing up and restoring user data, settings and associated systems administration activities
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing... More Detail