Customer Service Executive

Updated: June 16, 2024 08:09 AM GMT

STG Southernpak Enterprise Sdn Bhd

Bayan Lepas, Penang

Job Responsibility
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements
• University education level / qualification
• Experienced in factory preferred
• Basic computer knowledge and E-mail writing
• Good in mathematics
• Able to communicate with multiple language
• Team player
• Responsible
• Possess own transport

Job Benefits
• Flat hierarchy
• Friendly colleagues
• 5 working days plus alternate Saturday half day
• Bonus
• EPF... More Detail