Customer Care Advisor

Clarivate

Bayan Lepas, Penang

We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads.

This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner.

About You – experience, education, skills, and accomplishments
• An undergraduate degree from an accredited college/university is required, a Science degree preferred
• 1+ years of customer service experience
• Analytical, troubleshooting, and decision-making skills
• Strong interpersonal skills in dealing with people at all levels
• Excellent writing, phone... More Detail

Apply Now

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