Customer Care Advisor

Updated: June 04, 2024 08:56 AM GMT

Clarivate

Bayan Lepas, Penang

About You – experience, education, skills, and accomplishments

· Undergraduate degree from an accredited college/university required, science degree preferred.

· 1+ years of customer service experience

· Analytical, troubleshooting, and decision-making skills

· Strong interpersonal skills in dealing with people at all levels.

· Excellent writing, phone handling, communication, and problem-solving skills

· Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style.

· Ability to communicate with poise and confidence working through complex issues.

· Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience

· Excellent presentation/training skills

· Attention to detail and ability to multitask and while maintaining a sense of urgency.

· Consistent, positive attitude and deep... More Detail