Customer Care Advisor-2

Clarivate

Bayan Lepas, Penang

We are seeking a Customer Care Advisor to join our vibrant EndNote Team in Penang. Be part of our passionate group, reporting directly to our esteemed Senior Manager. You will be responsible for addressing customer inquiries via phone, email, or chat, resolving technical issues with our software and online platforms. We prioritize problem-solving, accountability, and open communication. If you are ready to make an impact, let's achieve our goals together!

About You – experience, education, skills, and accomplishments
• Minimum 2 years of people management experience and customer service experience.
• Strong verbal and written communication skills.
• Work with minimum supervision.

It would be great if you are . . .
• Independent in decision-making, adaptability to change, and a capability for innovating processes.
• Team player, ready to collaborate with colleagues to achieve common goals.
• Agility, quick wit, and resilience in the face of change.
• Proficient in optimizing customer... More Detail

Apply Now

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