Contact Center Manager

GrowthFn

George Town, Penang

Position: *Contact Center Manager ( Video Hosting Service)

✅Specialization: at least 3 years Senior Operations Manager experience/5years Operations manager experience

✅Target Onboarding Date: ASAP

✅Salary Range: 13,000 - 18,000

????Location: Penang/KL

✅Type: Full-time

✅Shift: Regular Shift

✅ Responsibilities
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Strategizes and executes directions and decisions following the change management process.
• Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources... More Detail

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