Customer Service & Operations Manager (CSOM)

Hong Leong Bank

Taiping, Perak

If you are looking to excel and make a difference, take a closer look at us…

The primary responsibility of the role includes (but is not limited to):
• Champions service performance within the branch (queue management, complaint handling, customer experience).
• Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
• Staff Capacity planning (staff leave administration & relief arrangements).
• Comply to Bank’s internal control and procedures.
• Ensure Self-Audit Check is carried out diligently as required.
• Relief functions as and when required (BM).
• Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
• Train and coach Tellers and Customer Service Executives.
• Represent HLB in relationship building with community.
• Process improvement and cost down initiatives.

The successful candidate should be... More Detail

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