Editorial Support Specialist

Updated: June 04, 2024 08:37 AM GMT

Thomson Reuters

Minato City, Tokyo

We are looking for a Editorial Support Specialist to join us in Reuters News & Media Technology.

The role serves as a specialist in Reuters Special Technology Services (STS) team and merges end user support, system support work with project delivery.

The successful candidate needs to be able to own items from start through to completion or resolution and deliver on projects in a production environment.

About the role

As an Editorial Support Specialist, you will:

Responsibilities / Accountabilities:
• Provide 2nd level end user support to the Reuters users (Text, Visuals).
• Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation
• Work with technology teams to scope and implement new and innovative technological solutions.

Support of Users and Systems (80%):
• Assist staff with end user hardware and software issues (Windows and macOS devices, applications, soft phones, mobile phone... More Detail