Customer Support Executive – Japanese Workflow Support

Updated: June 16, 2024 07:51 AM GMT

London Stock Exchange Group

Minato City, Tokyo

Position Summary:
Customer Support Executive is the entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media and Wealth Management customers in Japan. The role is responsible for delivering world class service experience by prioritizing accessibility and connectivity to Refinitiv breadth of expertise.

This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. It requires to develop and to maintain a solid understanding of financial markets, risk management and Refinitiv products and data. The Customer Support Executive is growth minded team player with strong communication, multi tasking and service skill.

Role Responsibilities
Provide first level support covering application usability & customization; content search, explanation & integrity for Trading and Wealth Management customers
Effective servicing of cases and strict... More Detail