Reservations Manager

Updated: May 13, 2024 05:18 PM GMT

The Whitestone Resorts

Manali, Himachal Pradesh

Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Responsible for Hotel and Local Reservations and international Reservation.
Handling of correspondences, sorted – out letters, fax, e-mails which are checked already by Front Office Manager.
Allocate daily tasks to Reservations staff .
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Sales Department in regards to occupancy, Rates Reservation’s Analysis.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agent are equally knowledgeable.
Responsible for various Production reports and supply to each department concerned.
Monitoring telephone manner and general performance of reservations staff daily.
Ensure special handling of repeats guest and very VIP guest.
Monitors and... More Detail