Front Office Manager

Updated: May 08, 2024 10:24 PM GMT

The Whitestone Resorts

Manali, Himachal Pradesh

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Front Office Manager Responsibilities:
Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets.
Preparing monthly management reports on customer feedback, bookings, and cancellations.
Managing the departmental budget.
Updating files and records.
Enforcing all cash-handling, checking, and credit procedures.
Front Office Manager Requirements:
High school diploma or an associate's degree.
Client services or management experience.
Great interpersonal and communication skills.
Excellent problem-solving skills.
Basic accounting skills.
The ability to remain positive and focused in a fast-paced environment.
Good time... More Detail