Outbound Sales Team Lead

Updated: April 28, 2024 11:15 AM GMT

STACKph

Angeles, Pampanga

I'm looking for Team Leader to join us this April in our Pampanga site!

So what does a Team Leader really do?

Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach and manage the Teammates under your supervision, and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

• Manage day-to-day planning and operations of your team;

• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);

• Organize and handle the team and make sure everyone adheres to their schedules;

• Train and help in the development of your team by conducting team huddles and coaching sessions;

• Evaluate strengths and... More Detail