Team Lead - Content Moderation (Batangas)
Updated: May 11, 2024 03:29 PM GMT
STACKph
BatangasOur Team needs 11 more Team Leads this May in our Batangas site!
Salary is flexible and negotiable.
Responsibilities
• Manage day-to-day planning and operations of your team;
• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
• Organize and handle the team and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Offer solutions for your team’s growth and development;
• Manage issues that might arise, including HR-related ones;
• Think of solutions creatively
Qualifications
• At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company
• Preferably with Content Moderation exposure under the leadership capacity
• Excellent verbal and written communication skills
• Above-average technical... More Detail
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