Customer Service Representative - RS
Updated: May 11, 2024 03:31 PM GMT
SuperStaff
Angeles, PampangaWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.
KEY RESPONSIBILITIES:
• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets
Requirements
• Proficient in the required language
• Excellent organizational and time-management skills
• Ability to work in a fast-paced environment
• Demonstrates the ability to... More Detail
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