Operations Supervisor

Teleperformance

George Town, Penang

Requirements:
• Bachelor’s degree or equivalent diploma
• Minimum 1-2 years of people management experience as a BPO Supervisor.
• Excellent written and verbal communication skills in English and in Mandarin
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
• Significant experience in Customer Service
• Experience in the hospitality industry is a plus.

Responsibilities
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate it is a potential fraud, and instantly share fraud trend to... More Detail

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