Application Lead

Tech Mahindra

Atsugi, Kanagawa

Application Lead

Location: Hon, Atsugi

JLPT Level: Native/Business ((R/W/S)

English Level: Conversational

Work Mode: Hybrid

Hiring Type: Direct Contract/PERM

Experience required: More than 5 years

Roles & Responsibilities:

'- Coordinating among responsible teams across onsite/offshore as specific application lead

- Regular work (Inquiry/Service Request handling, Trouble shooting) as application lead for onsite support

- Customer communication & documentation on a regular/ad-hoc basis

- Support emergency & escalation handling based on customer registered callout procedure

- Support and execute the small enhancement for responsible application

Primary skill:

・ Japanese native bilingual language capability

・Communication with Customer L1 support team and other service provider relevant team(Infra support)

・Communication with other relevant team(Collaborated/counterpart application)

・Customer expectation management, escalation handling

・Problem solving, issue... More Detail

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