PMO

Nexus Corporation

Atsugi, Kanagawa

Roles and Responsibilities:
• Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL)
• Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support
• Team management, including team member capability enhancement/improvement
• Customer communication & documentation on a regular/ad-hoc basis
• Emergency & escalation handling based on customer registered call out procedure
• Manage and execute the small enhancement for responsible applications

RequirementsRequirements:

Primary skill:
• Japanese native bilingual language capability
• Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support
• Communication with other relevant team(Collaborated/counterpart application)
• Customer expectation management, escalation handling
• Problem solving, issue handling
• ITIL IT service strategy knowledge
• Basic level Knowledge of app. program (Mandatory... More Detail

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