Application Lead

Nexus Corporation

Atsugi, Kanagawa

Roles and Responsibilities:
• Application lead to replace current external support
• Manage application maintenance and operation actitivities(Inquiry/Troubleshooting/Service request) on a regular basis including ticketing system operation in cooperation with NML biz ops support team and internal Statutory consolidation Tagetik SME Efforts/Cost estimation for small enhancement request from customer counterpart
• Carry out shift work to cover extended support hour until 22:00 JST during business peak time period(about two weeks) on a quarterly basis
• Backup support role for other finance domain applications
• Take up backup support role for other finance domain applications(e.g. CBES/India Exporter/Thai Exporter/Reinvoice) in case of primary contact person's absence
• Coordinating among responsible teams across onsite/offshore as specific application lead
• Regular work (Inquiry/Service Request handling, Trouble shooting) as application lead for onsite support
• Customer communication... More Detail

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