Cluster Reservations Agent

Updated: March 27, 2024 07:26 PM GMT

AccorHotel

Ajman

Job DescriptionReporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:• Understand the key principles of FRHI Pricing Strategies and Revenue Management• Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.• To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures• Maximize rooms revenue through the conversion of telephone calls into sales• Utilize effective upselling techniques• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.• Understand Revenue Management strategies, sell levels and sell directed rates and... More Detail

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