Guest Relations Supervisor

AccorHotel

Abu Dhabi

Job DescriptionMAIN DUTIES AND RESPONSIBILITIES: • Assumes full responsibility of the Guest Services department in the absence of the Guest Service Manager• Fosters a warm and caring service culture while maintaining our Fairmont Service Plus culture• Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support• Completes regular quality assurance inspections and coach accordingly• Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested in the absence of the Guest Service Manager• Assists in recruiting new team members and ensures that they are provided with initial and on-going training, mentoring, and support• Consistently has a presence with our colleagues while balancing the administrative needs of the position• Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments• Ensures that... More Detail

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