Senior Housing Officer

Updated: March 06, 2024 01:36 AM GMT

Queensland Government

Cairns QLD, Australia

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Candidates with building industry experience are encouraged to apply, as the role may assess housing properties, conducting condition appraisal inspections and providing advice on maintenance requirements.

Previous applicants are encouraged to re-apply.

Class C drivers licence mandatory.

What You Will Be Doing
• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
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