Telesales Team Lead

SUMET

Dar es Salaam

SUMET is a fast-growing Tech-enabled distribution company transforming the process of new product launches, building credit scoring to provide BNPL to retailers and wholesalers.

Role Description

This is a full-time on-site role located in Dar es Salaam, Tanzania for a Telesales Team Lead. The Telesales Team Lead will be responsible for managing and leading a team of telesales agents, overseeing day-to-day operations, providing support and guidance to team members, and ensuring sales targets are met. The Telesales Team Lead will also be responsible for maintaining good customer relations, resolving issues, and continuously improving the team's sales performance.

Role Responsibilities:
• Lead telesales agents team.
• Setting daily, weekly, and monthly sales targets.
• Setting Team KPIs.
• Training and coaching the team.
• Weekly and Monthly reporting on team performance.
• Maintaining customer retention rates.
• Assisting management with hiring processes.
• Motivate employees to... More Detail

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