CJ225: Customer Care Representative-3
Updated: June 16, 2024 10:14 PM GMT
Federal Express Corporation LAC
KingstonInvolves online and telephone contact with external/internal customers within functional area and completing any related administration.
General job description:
Under general guidance completes the following tasks:
• Serve as direct contact for targeted accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Prepare internal and external reports as needed.
• Analyze ongoing trends/problems that affect customer satisfaction, and provide feedback for improvement opportunities.
• Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
• Interact with Sales Managers to identify needs of top accounts.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Advises... More Detail
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