CJ225: Customer Care Representative-7

Updated: June 15, 2024 05:32 PM GMT

Federal Express Corporation LAC

Kingston

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

General job description:
Under general guidance completes the following tasks:
• Serve as direct contact for targeted accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Prepare internal and external reports as needed.
• Analyze ongoing trends/problems that affect customer satisfaction, and provide feedback for improvement opportunities.
• Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
• Interact with Sales Managers to identify needs of top accounts.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Advises... More Detail