Desktop Support Engineer

Updated: June 16, 2024 09:20 PM GMT

KTI Talent Indicator

Thiruvananthapuram, Kerala

Responsibilities
• Provide technical support for PC, laptop, and mobile devices.
• Troubleshoot and resolve issues with Windows 10 (Home/Pro) and Windows 11.
• Manage and support operating systems and applications, including MS Office 365, Acrobat Reader, and antivirus software.
• Ensure effective communication with end-users to understand and resolve their technical issues promptly.
• Document and track all support activities in a ticketing system.

Requirements
• 1 to 3 years of experience in providing end-user support within the IT industry.
• Proficiency in troubleshooting Windows 10 (Home/Pro) and Windows 11.
• Strong knowledge of operating systems and applications, such as MS Office 365 and Acrobat Reader.
• Experience in handling antivirus software and related issues.
• Excellent communication skills, both written and verbal.
• Bachelor's degree in a related field is mandatory.

Preferred Qualifications
• Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft... More Detail