1st Line Support

Updated: June 16, 2024 08:41 PM GMT

Reed

Great Yarmouth

IT Support Technician - Temporary (6-8 weeks)
• Job Type: Full-time
• Location: Great Yarmouth
• Rate - £12.50 per hour

We are seeking an IT Support Technician to join our dynamic team at a leading educational institution. The successful candidate will be responsible for maintaining and supporting the IT infrastructure, ensuring high-quality technical support and advice, and contributing positively to the academy’s ethos and vision.
Day to Day of the Role:
• Log all incidents and requests for the Academy on the IT Helpdesk System, ensuring they are prioritised and documented.
• Maintain regular communication with staff until incident resolution, monitoring progress against Service Level targets.
• Escalate incidents to the appropriate team as necessary, working with 3rd party support providers and other stakeholders to resolution.
• Identify, resolve, and/or document workarounds for problems.
• Manage the deployment of Desktops, Laptops, iPads, and mobile phones.
• Support the... More Detail