Windows Server Administrator

Wipro

Hachioji, Tokyo

Wintel Admin

Location: Hachioji

Responsibilities:

• Maintenance of database of hardware/software maintenance service vendors, suppliers, communication service agencies and any other third party.

• Service calls for maintenance and warranty vendors will be logged properly to track Vendor SLA

• Coordinate, escalate and follow up calls as and when necessary.

• Maintaining database of the various vendors with details like contact person, telephone numbers,

• Escalation matrix, response time and resolution time commitments etc.

• Logging calls with vendors

• Coordinating with the vendors to get the problems resolved.

• Escalating problems, if required

• Driving the vendor and technical team for the detailed Root cause analysis

Required experience:

• Review of daily/weekly/monthly checklist

• Event log analysis at regular interval for maintaining the integrity of servers

• Repeat Incident / Alert Analysis

• Managing / reconfiguring of DHCP scopes and reservations

• Managing... More Detail

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