Front office Manager
Updated: June 15, 2024 03:58 PM GMT
Missenden Abbey
Great MissendenJob Description: Front Office Manager
Location: Missenden Abbey Hotel and Conference Centre, Great Missenden, Buckinghamshire
Salary: Competitive
Hours: 40 per week 5 over 7
Responsible to: Hotel Manager
Overview
Missenden Abbey Hotel and Conference Centre is seeking an experienced and dynamic Front Office Manager to lead our front desk team. The ideal candidate will ensure the highest level of guest satisfaction, manage daily operations efficiently, and uphold the standards of our historic and prestigious establishment.
Key Responsibilities
Guest Services
• Oversee all front desk operations, ensuring exceptional service delivery.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Ensure a smooth check-in and check-out process.
• Maintain a welcoming and professional atmosphere in the reception area.
Team Management
• Recruit, train, and supervise front office staff.
• Schedule shifts and ensure adequate staffing levels.
• Conduct regular... More Detail
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