Hotel Operations Manager

Missenden Abbey

Great Missenden

Position Title: Hotel Operations Manager

Reports To: Hotel Manager

Location: Missenden Abbey, Buckinghamshire

Employment Type: 1-year fixed term

Job Summary

The Hotel Operations Manager is responsible for ensuring that each department delivers consistently high standards of guest service while achieving business objectives and maximizing the profitability of all outlets. The role involves maintaining effective cost controls, directing main hotel operations, promoting a culture of excellence in guest care, and ensuring smooth day-to-day operations alongside all Heads of Departments (HODs).

Key Responsibilities
• Guest Service Excellence:
• Ensure that each department delivers a consistently high standard of guest service.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Address and resolve guest queries, complaints, or problems promptly and effectively.
• Operational Management:
• Plan and direct the main hotel... More Detail

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