Desktop/Field Services Tech

HCLTech

Belleville, ON

Job Title :- Desktop/Field Services Tech

Location :- Belleville, Ontario

Responsibilities:
• Provide high level of customer service
• Provide phone and deskside support to end users across the site
• Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
• Take ownership of issue
equest through resolution or escalation
• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation

Additional Responsibilities:
• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
• Ensure that work is carried out within agreed Service Levels. (SLA's)
• Client on-boarding, transfers, and off-boarding efforts
• Maintain high level of accuracy of AMDB
•... More Detail

Apply Now

Similar Jobs

Companies Hiring in Belleville, Ontario

JLL

PGBPGNGLOBAL

Kennametal

Adecco Canada

Verve Senior Living

Yourtalentconsultancy

Government of Canada - Central

CIBC

Care.com

Energy Jobline

Canada Post - Postes Canada

Home Depot of Canada Inc.

JBS USA Food Company

Waste Management

Hanon Systems

Scotiabank

Fastenal

In-Home Assisted Living Inc.

City of Belleville

Sienna Senior Living