Desktop Support Specialist

HCLTech

Vancouver, BC

Role : Desktop Support Analyst

Location : Vancouver, BC ( Onsite, no scope of remote & hybrid)

Skills Required:

· Previous experience with IT Level 1 or Level 2 support roles

· Great customer service skills with an ability to demonstrate empathy

· Experience troubleshooting issues clients may be having connecting to or using network services

· Experience supporting both onsite and remote users

· Strong troubleshooting, investigative and problem solving skills

· Ability to design and develop end-user FAQ & training documentation

· Enthusiastic and pleasant attitude · Strong desire to learn

· Collaborative team player who can effectively participate in global departmental level meetings and positively influence outcomes · Upholds best practice standards as well as departmental policies and procedures

· Excellent listening skills, verbal and written communication.

· Excellent knowledge of English and Dutch (for locations in Belgium, Netherlands) is required. Knowledge of... More Detail

Apply Now

Similar Jobs

Companies Hiring in Vancouver, British Columbia

FaraErtebat AI

BLT Construction Services

Stratford Hall

Chrysos Corporation

BCJobs

Forge Recruitment

Resrch Lab

Agilus Work Solutions

Maximizer

Elastify

TalentWorld

The Care Group - TCG

CBRE

Endeavour Silver Corp

Fresh Prep

Zortech Solutions

Delta Home Solutions

H.R. MacMillan Space Centre

Three Horizons Group

VIP Talents