GUEST SERVICE AGENT

Raia Hotel & Convention Centre Terengganu

Kuala Terengganu, Terengganu

• Answer all calls (internal or external) promptly and courteously
• Welcome guests upon their arrival.
• Handling check in & check out process
• Handling keys, mails, faxes message for guest.
• Handling credit card transaction and cashier floats.
• Promote and upsells services offered by the hotel.
• Receive and manage room reservations made online and telephonically.
• Receive and key-in wake-up call request into hotel system accordingly.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Anticipating and addressing guests' needs.
• Handling lost & found items on behalf of guest.
• Complying with company procedures and safety policies.
• Maintain a neat and orderly front desk and reception area
• Any other tasks requested by Front Office Manager. More Detail

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