Quality Analyst

Updated: June 14, 2024 11:44 AM GMT

Marston Holdings

Fort William

Quality Analyst
Inverness
Marston Holdings have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy. In a nutshell, we support the government, utilities, and private sectors through the delivery

of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
Are you passionate about maintaining high standards and driving continuous improvement?
Join our dynamic team as a Quality Analyst in our Inverness office, where you will play a pivotal role in ensuring the quality of our customer interactions and data processing across all services in our contact centre.
Role Purpose:

As a Quality Analyst, you will monitor the quality of customer contacts through various channels, provide objective feedback to Customer Contact Agents, and support continuous improvement initiatives. Your insights will help

us enhance our service delivery and maintain our... More Detail