Technical Support Engineer

Aquent

Staines-upon-Thames

Job Title: Technical Support Engineer

Client Location: Staines, UK (Hybrid)

Starting: Asap

Pay Rate: £159 per day(PAYE Inside IR35)

Duration: 12 months

Duties:

Technical Support Engineer:
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly... More Detail

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