Customer Service Administrator

Updated: June 15, 2024 04:15 PM GMT

Hays Recruitment

Staines-upon-Thames

Your new companyA global insurance company based in Staines are seeking 2 Customer Service Administrators. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed organisations across the UK. These are seasonal roles, although candidates are encouraged to apply for other permanent roles internally at the end of this assignment.Your new roleThese positions sit within the corporate services team and you will act as the first point of contact. Typical duties include:
• Handling customer queries via phone and email
• Providing quotes and coordinating bookings, updating customer information on CRM
• Responsible for maintaining the email inbox
• Escalating queries and complaints as appropriate
• Liaising with internal stakeholders
• Updating and uploading documents
• Invoicing clients using an in-house system

What you'll need to succeedYou'll have previous... More Detail