Service & Maintenance Specialist - Emea

Updated: June 12, 2024 02:03 AM GMT

Bp

Pangbourne, Reading

Job Profile Summary To provide our customers and consumers with best-in-class digital experiences which drive increased loyalty and engagement and deliver improved commercial results for the business The role will ensure that we fully understand our customers’ omni-channel experience, behaviour, and expectations, to be able to identify scope and design future improvements and requirements. Utilising the data and information available across all channels to ensure all improvements identified are customer-focussed and fit-for-purpose. Work closely with global and local service and maintenance offer, brand and communication marketers and digital to recommend innovation and optimizations to digital journeys to customers in order to deliver our service and maintenance strategy. To track progress and adapt plans annually to improve the return on investment from Service & Maintenance marketing digital ecosystem and check consistency, quality and compliance of our digital experience with our... More Detail

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