Field Support Engineer

Updated: March 02, 2024 04:33 PM GMT

Full-time Job in Goto, Nagasaki

Wipro

Goto, Nagasaki, Japan

Role Purpose

The purpose of the role is to resolve, maintain and manage client?s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?s ensuring client satisfaction

Do
• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client?s network/ server/ system/ storage/ platform/ infrastructure and other equipment?s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100... More Detail