QUALITY ASSURANCE EVALUATOR (TRAINER).

Pacific Air Forces

Karatsu, Saga

Duties
• Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees.
• Evaluates and updates all general room instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage.
• Corrects publications as required.
• Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction.
• Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards.
• Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards.
• Works with section supervisors to determine training needs.
• Tracks courses required to maintain or earn hospitality certifications.
• Oversees and manages the in-house training... More Detail

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