Resort Front Office Manager

MANGALA ESTATE BOUTIQUE RESORT

Gambang, Pahang

Overview:

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities:
• Manage daily front office operations, including check-in, check-out, and guest services.
• Provide exceptional service to guests, addressing their needs, inquiries, and complaints promptly and professionally.
• Maintain a welcoming and hospitable environment for all guests.
• Address and resolve guest complaints and issues effectively.
• Implement strategies to prevent recurring problems and enhance guest satisfaction.
• Recruit, train, and supervise front desk staff, ensuring they deliver high-quality service.
• Schedule shifts and manage staff performance.
• Oversee the... More Detail

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