Resort Reservation Coordinator

MANGALA ESTATE BOUTIQUE RESORT

Gambang, Pahang

Mangala Estate Boutique Resort is a leading hospitality establishment dedicated to providing exceptional guest experiences. We are currently seeking a detail-oriented and customer-focused Reservation Coordinator to join our team.

Responsibilities:
• Manage and process reservations via phone, WhatsApp, email, Facebook, and online platforms.
• Assist guests with inquiries, provide information about accommodations, amenities, and services, and offer personalized recommendations.
• Ensure accuracy and completeness of reservation details, including promotion packages , residence packages, dates, room types, special requests, and guest information.
• Coordinate with other departments to fulfill guest requests and ensure seamless experiences.
• Maintain up-to-date knowledge of resort offerings, promotions, and pricing.
• Handle cancellations, modifications, and refunds according to company policies.
• Respond promptly to guest feedback and resolve any issues or concerns.
• Generate reports... More Detail

Apply Now

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