Manager, Service Delivery

Updated: June 04, 2024 06:19 PM GMT

University of the Fraser Valley

Abbotsford, BC

Job Summary

The Manager, Service Delivery Manager provides leadership and direction to the Service Desk and IT Service Management teams within the IT Services Department. The Manager enhances and implements service delivery processes and practices to ensure the UFV community receives high quality, consistent service. The Manager collaborates and consults with key stakeholders, including students, faculty, and staff, to define and meet service management goals. The Manager identifies and leverages opportunities to improve IT service delivery based on performance metrics, operational challenges, and emerging needs.

Key responsibilities include driving innovative technology support solutions through research and integrating best practices. Additionally, the Manager oversees staffing, capacity planning, service process design, performance analysis, and the development of proactive resolution and service fulfillment plans.

For more information, please see the Position Description link... More Detail