Executive Personal Financial Services (operations & Customer Service)

Hong Leong Bank

Labis, Johor

If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6

Key Responsibilities and Accountabilities

Sales & Service
• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
• Carry clear targets for specific products \xe2\x80\x93 CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
• Assist in calling up customers for service / sales interactions;
• Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
• Support Bank\xe2\x80\x99s Digital Transformation initiatives including Connect Penetration and OTC Transaction... More Detail

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