Executive - Personal Financial Services (Operations & Customer Service)

Updated: June 11, 2024 01:20 PM GMT

Hong Leong Bank Berhad

Lahad Datu, Sabah

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Key Responsibilities and Accountabilities

Sales & Service
• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
• Carry clear targets for specific products CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
• Learn and use I-Pads / other devices (if applicable to branch) for customer service / cross selling;
• Assist in calling up customers for service / sales interactions;

Operations
• Carry out Branch RCSA through sample checking and effective rectification as applicable;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
• Over-ride transactions as per Bank defined transaction limits;
•... More Detail