Technician - Weekend Shift

Updated: June 01, 2024 07:38 AM GMT

Trooli

Tonbridge

Location: Office - Kings Hill, Kent

Schedule: Monday - Friday, flexible working hours between 08.Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included.

If this is you, then you are Trooli’s next Helpdesk Technician who provides quick concise diagnostics and technical support to our customers who are experiencing issues with their broadband service.

You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by;

Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution.

Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system... More Detail