Service Manager Asset Management

Updated: June 01, 2024 07:38 AM GMT

Trooli

Tonbridge

Service Activation Manager

Location: Office - Kings Hill, Kent

With an excellent attention to detail, you ensure that no component of the service activation process is overlooked, contributing to flawless execution and outstanding service delivery. Additionally, you have a proven track record in leading a Help Desk team that's capable of answering 99% of calls, ensuring customer issues and complaints are dealt with effectively, and taking mitigation steps to prevent recurrence. Your dedication to providing excellent service to Trooli customers and resolving issues promptly makes you an asset to any team.

You will have overall management for overseeing the delivery of broadband services to our new and existing customers. Manage the end-to-end process and seamless transition of service activation, responding efficiently to customer enquiries and provide a best-in-class customer experience.

Accountable for high quality service activation and helpdesk functions and monitor and support... More Detail