Resort Front Office Manager

Updated: May 31, 2024 04:41 AM GMT

Mangala Estate Boutique Resort

Kuantan, Pahang

Overview:

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities:
• Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
• Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively.
• Develop and implement guest service standards and procedures to enhance guest satisfaction.
• Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
• Monitor and manage room inventory to maximize occupancy and revenue.
• Collaborate with the sales and marketing team to optimize... More Detail