Complaints Administrator

Updated: May 28, 2024 04:46 PM GMT

TalkTalk

Salford

Overview:

As the CEO Complaint Team Workflow Administrator, you will play a pivotal role in managing the smooth and efficient handling of complaints addressed to the CEO and EXCO. You will be responsible for managing the workflow of complaints, coordinating with various departments, and ensuring timely resolution while maintaining the highest level of professionalism and confidentiality. This position requires exceptional organisational skills, attention to detail, and professionalism.

Key Responsibilities:

1. Workflow Management:

- Develop and implement efficient workflows for CEO complaints team.

- Prioritise urgent matters and delegate tasks to the appropriate team members.

- Monitor incoming complaints and allocate them to appropriate team members for resolution.

- Track complaint resolution progress and ensure timely follow-up on outstanding issues.

2. Data Analysis and Reporting:

- Compile and analyse complaint data to identify trends, root causes, and areas for... More Detail