Repair Improvement Specialist

TalkTalk

Salford

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

This role plays an important part in the Service Assurance team in improving the service levels, costs, and operational efficiency through process. The role will provide valuable analysis on the performance through data gathering, root cause analysis and performance trending to identify and implement process improvements to our diagnostics processes whilst aiming to improve our customer experience and drive down business costs.

By analysing data from different sources, you will be required to provide meaningful root cause analysis on individual and multiple cases to help drive strategic activity and decision making across the Service Assurance function. This role is to identify process gaps and ensure we drive improvements for our customer and agent repair diagnostic journeys, ensuring our customers get... More Detail

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